Return Policy
Thank you for shopping at jayaksha.com. We strive to provide you with high-quality jewelry and an excellent shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help. Please review our return policy below.
30-Day Return Policy
We offer a 30-day return policy, starting from the date of delivery, for eligible items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Exclusions
Please note that certain items are not eligible for return. These include:
- Customized or personalized items
- Earrings (for hygiene reasons)
- Items that have been worn, damaged, or altered
Return Process
To initiate a return, please contact our customer service team at support@jayaksha.com within 30 days of receiving your order. Our team will provide you with instructions on how to return the item.
When returning the item, please ensure that it is securely packaged to prevent damage during transit. We recommend using a trackable shipping service for your return. You will be responsible for paying the return shipping costs.
Refunds
Once we receive your returned item and verify its condition, we will process your refund. Please note that refunds will be issued to the original payment method used for the purchase. Depending on your bank or credit card company, it may take some time for the refund to be processed and reflected in your account.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@jayaksha.com with details of the issue. We will work with you to resolve the problem promptly, either by issuing a refund or sending you a replacement item.
Contact Us
If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team at support@jayaksha.com. We are here to assist you and ensure that you have a positive shopping experience with us.